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Explore Our Legal Terms and Account Policies

At mept44, we set out our terms, privacy practices and account policies clearly so you know exactly where you stand before you open an account.

Account TermsPrivacy PolicyData Retention RulesCookie PracticesJurisdiction-Dependent Access

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Browse the Scope of Our Legal Commitments

mept44 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

Our terms of service govern everything from account creation and deposit handling to withdrawal verification and account closure. When you deposit via Touch 'n Go, GrabPay, Boost atau FPX, the transaction is processed under the same account agreement — the payment method you choose does not

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alter your rights or obligations under these terms. We retain transaction records as required by applicable law, and you may request a copy of the data we hold on your account at any time through our support channels. Access to mept44 services is subject to your
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local jurisdiction; if local law does not permit participation, these terms do not confer any right of access. We update this policy when our practices change and will notify you via your registered account email before changes take effect.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT LEGAL SUPPORT

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If you have a question about how our policies apply to your account, our support team is reachable around the clock.

HOW WE HANDLE POLICY

Open Your Account Knowing How We Protect It

Our approach to data, security and account management is built on clear, verifiable practices — not vague promises.

Data Handling

Personal data you provide at registration is stored on encrypted servers and never sold to third parties. We process it only for account management, transaction verification and legal compliance as required under applicable Malaysian law.

Cookie Practices

We use session cookies to keep you logged in and analytics cookies to understand how pages perform. You can manage cookie preferences in your browser settings; disabling analytics cookies does not affect account functionality.

Account Security

Every account is protected by two-factor authentication and login monitoring. If we detect an unusual sign-in pattern, we temporarily lock the account and send a verification request to your registered email before access is restored.

Data Retention

We hold your account and transaction records for as long as your account is active and for the statutory period afterwards as required by law. Once the retention window closes, your personal data is deleted or fully anonymised.

Who to Contact

Our designated Privacy Officer handles formal data requests, access queries and complaints. You can reach them through the email address listed in the Privacy Policy section of your account settings page.

Requesting Changes

To correct, update or request deletion of your personal data, submit a written request via live chat or email. We verify identity before acting on any request and confirm completion within seven working days.

See What Our Policy Covers for You

These answers cover the most common questions about your rights, our data practices and how to reach us when you need a policy matter resolved. If your question is not here, our live chat team can address it directly.

We collect the details you provide at registration — name, email address, contact number and payment method identifiers. This data is used solely for account verification, transaction processing and legal compliance, and is never shared with advertisers.

Access depends on local law and is available only where local law permits. You are responsible for checking whether participation is lawful in your specific jurisdiction before opening an account or making any deposits.

We retain your records for the statutory period required by applicable law after account closure. Once that period ends, all personal data is either permanently deleted or fully anonymised so it can no longer be linked to you.

Yes. Send a written request via live chat or email to our Privacy Officer. We verify your identity first, then provide a structured copy of the personal data we hold within seven working days of confirming your identity.

Contact us through live chat or the support email listed in your account settings. State clearly what you want corrected or removed, and we will confirm the action taken within seven working days after identity verification is complete.

No. The same account agreement applies regardless of which payment rail you use. Touch 'n Go, GrabPay, Boost dan FPX are processed under the same terms; your rights and obligations do not change based on deposit method.

We send a notification to your registered account email before any material change to our terms takes effect. We also post a change log on this page so you can see exactly what was updated and when it applied.

Explore Our Legal Terms and Account Policies

Switch to a Legal Support Channel Now

Open Your Account Knowing How We Protect It

Data Handling

Cookie Practices

Account Security

Data Retention

Who to Contact

Requesting Changes

See What Our Policy Covers for You

01 What personal data does mept44 collect when I open an account?

02 Is access to mept44 available to all Malaysian residents?

03 How long do you keep my account data after I close my account?

04 Can I request a copy of the data you hold on me?

05 How do I ask mept44 to correct or delete my personal data?

06 Does my choice of payment method — Touch 'n Go, GrabPay, Boost atau FPX — affect my legal terms?

07 How will I know if the legal terms have been updated?

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